Return & Rights
Return & repentance rights
Please note that the information presented below about the return and withdrawal right is part of our full terms of purchase and delivery. To read the full terms and conditions please visit ”Purchase & delivery terms"
4. Right of repentance
You always have the right to regret your order within 14 days when purchasing at Bywonderlah e-commerce. The cancellation deadline expires 14 days from the date you or your representative will receive the product in physical possession. The product must be returned with unbroken packaging and otherwise unused and undamaged condition. Due to hygiene reasons, certain products from the right of withdrawal are exempted. For health and hygiene reasons, products with broken packaging or other broken seal are not covered.
If you have used a bonus check when purchasing the product that you choose to return, the refund will be given in the form of a gift card or credit receipt.
However, if you have used a coupon with a discount or promotional offer for the product that you choose to return, the coupon will not be reactivated.
5. The use of the right of withdrawal
Upon return to e-commerce, the return is paid for by the customer himself. If you want to return the item to Bywonderlash e-commerce, we encourage you to contact customer support by email before returning the item. To exercise the right of withdrawal please contact us at info@bywonderlash.com.
If you choose to return the item to Bywonderlash e-commerce stock, the item will be sent to Bywonderlash within 14 days calculated from the date you notified us that you cancel. The customer may be responsible for the shipping costs for returning the goods/goods to us.
You will receive your refund no later than 14 days after we were informed about your decision to undo the order. We have the right to wait for the repayment until we have received the goods or you have provided proof that you have sent the goods back, which happens first.
Note that repayment always is made with the same form of payment as the original purchase. If the original purchase has been made with a bank card, repayment can only be made against the same bank card. This has no impact on your rights by law.
It is not possible to deliver your return to an agent.
The return address is:
Wonderlash AB C/o Homecall, Drottninggatan 26, 117 43 Stockholm
Bywonderlash is not responsible for the item during the time it is sent back to Bywonderlash from the customer.
6. Replacement
Change cannot be done at Bywonderlash e-commerce. See special conditions for sale and sale goods.
Gift certificate replaced/not repurchased.
7. Rea and Sales
When purchasing sale and sales goods at e-commerce, the right of exchange or returns do not apply. The right of exchange is not applicable through e-commerce. The right of withdrawal and distance contract law of 14 days from pick-up day applies when purchasing via e-commerce and is paid for by you as a customer and sent to
Wonderlash AB C/o Homecall, Drottninggatan 26, 117 43 Stockholm
Bywonderlash is not responsible for the product during the time it is sent back to Bywonderlash from the customer due to right of withdrawal or complaint. Be sure to send back as a package and keep the broadcast number until you have been refunded or contacted.
